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Cookies and tracking tools policy


For Banca del Sempione SA (hereinafter the “Bank”), privacy is a major concern. The purpose of this Cookies and other tracking tools policy (hereinafter the “Cookies Policy”) is to inform Users about the processing of their data and the use of tracking tools by the Bank.

Cookies are small files that contain text information and are saved in the User’s browser when he/she visits Internet pages. When the User returns to the Internet page or opens several sub-pages, the browser recognises him/her through cookies.

In addition to cookies, the Bank uses tracking tools such as pixels, unique identifiers or tags (hereinafter referred to generically as “tracking tools”) to collect the information set out below (see point 4), to understand the aggregate choices of Users browsing the Bank’s website and to manage and improve the Bank’s services and the way the Bank’s website is used. Tracking tools enable the Bank to make useful assessments in order to provide its service.

The Bank uses tracking tools managed directly by the Bank (commonly referred to as “first-party” tracking tools) and tracking tools that enable services provided by third parties (commonly referred to as “third-party” tracking tools). If not otherwise specified within this Cookies Policy, these third parties have access to the respective tracking tools. The duration and expiration of tracking tools may vary depending on what is set by the Bank or each third-party provider.  Some of them expire at the end of the Users’ browsing session. In addition to what is specified in the description of each of the categories of activities reported in point 4 of this Cookies Policy, Users may obtain more detailed and updated information on the duration, as well as any other relevant information – such as the presence of other tracking tools – in the Privacy Policy of the respective third-party providers published on their websites and which we invite Users to read.

In addition to the terms of this Cookies Policy, any additional terms and conditions that may be set out in any consent statement or other contractual terms of the Bank to which Users may be subject, such as the Privacy and Data Protection Policy published on the Bank’s website (Banca del Sempione - Privacy and Data Protection Policy ( as well as any applicable regulations to which the Bank is subject, also apply.


Data collected by the Bank
The Bank will collect the following information through its site:

  1. Aggregated non-identifying User data that our servers automatically record when the User visits the Bank’s website (e.g. IP address, type of device used, type of browser used, pages of the Bank’s website visited by the Users, date and duration of access and other technical information);
  2. cookies, pixel, unique identifiers and other similar technologies to collect and process information from different channels and devices that you use to interact with the Bank, to recognize you, remember your preferences, tailor the content we provide to you;
  3. information from third parties or delegated third-party service providers (such as, but not limited to, aggregated non-identifying Users information collected through third-party provider’s app with which we have a relationship or through cookies, pixels, social plugins, tags and other similar technologies).

Purposes of processing
The Bank may use tracking tools to improve its website and make it more suitable to Users’ needs. Please also note that in order to improve the User experience, third-party components may also be used, which, under certain circumstances, collect anonymised information on the utilisation by the User of the corresponding website and make it available to the Bank in an anonymised form. In particular, the data collected by tracking tools are used for the following purposes:

  • Website and User relationship administration
    In order to improve content and browsing, the Bank uses tracking tools to keep track of Users’ preferences (such as language, time zone, timeouts after periods of inactivity).

  • Product implementation and execution
    The Bank may use tracking tools to improve the quality of its products and services.

  • Marketing activity
    The Bank may use tracking tools to develop its advertising initiatives, assess their effectiveness on social media and improve them according to Users’ preferences. Tracking tools also allow the re-direction of people to specific social channels with relevant content.

Bank's tracking tools

The Bank may use “technical” cookies or other similar tracking tools to carry out activities that are strictly necessary to ensure the operation or provision of the service as well as for the purposes defined in point 3 of this Cookies Policy. Please note that the utilisation data and tracking tools set out below are used and stored by the Bank for one year.


ProviderType of service/product

Privacy policy



Google Analytics

Google reCAPTCHA

Google Tag Manager

Google Privacy PolicyIrlanda – Privacy Policy


Instagram Widgets

Facebook Privacy Policy

Instagram Privacy Policy

Irlanda – Privacy Policy
LinkedInLinkedIn InsightsLinkedIn Privacy PolicyCalifornia – Consumer Privacy Act



The users' right to manage preferences and the users' right to give or withdraw consent of using cookies
There are several ways to manage preferences for tracking tools and to give or withdraw consent where necessary.

Users can manage their tracking tools preferences directly through their device settings, for example, they can prevent the use or storage of tracking tools. In addition, whenever the use of tracking tools is dependent on consent, Users may give or revoke such consent by setting their preferences within the Cookie Policy or by updating such preferences via the tracking settings widget, if any. It is also possible to remove previously saved tracking tools by means of special browser or device functions.

Other tracking tools in the local browser memory can be removed by deleting the browsing history.

As regards third-party tracking tools, Users may manage their preferences and revoke their consent by visiting the relevant opt-out (if available), using the tools described in the third party’s privacy policy or by contacting the third-party directly. Users may also manage certain mobile application tracking tools by deactivating them through the appropriate device settings, such as mobile advertising settings and tracking settings in general (Users may consult their device settings to find the relevant one).

Users are free to decide whether or not to give consent. However, please note that tracking tools allow the Bank to provide a better experience and improved functionalities to Users (in line with the purposes outlined in this Policy under point 3). Therefore, without Users’ consent, the Bank may not be able to provide the relevant functionalities.


Data protection officer and contacts
Given the complexity of identifying tracking technologies, we provide details of the Data Protection Officer which can be contacted for any needs relating to the processing of personal data and the use of cookies and tracking tools:

Banca del Sempione SA (di seguito “Titolare”)
Data Protection Officer
Via Pietro Peri, 5
6900 – Lugano

The use of third-party tracking tools on the Bank cannot be fully controlled by the Data Protection Officer, any specific reference to third-party tracking tools is to be considered indicative. For further information, Users are invited to consult the privacy policy of the respective third-party services listed in this Cookies Policy.